CloudOps
The unified observability and security platform that proactively monitors your IT services and detects anomalies before they impact your business.
FAQ
What is CloudOps?
The Solution that typically produces engineering-led savings of upto 48%.
Analytics Dashboard
The Analytics Dashboard provides a centralised view of all system operations, enabling comprehensive monitoring and management. With real-time system health tracking, users can proactively identify potential issues before they escalate. Additionally, the dashboard offers system trend analysis and forecasting, allowing organisations to make data-driven decisions. Capacity and utilisation reporting further help optimise resources, ensuring efficient infrastructure management.
Service Management
The Service Management module focuses on delivering professional services that enhance IT operations and customer experience. Monthly reporting provides valuable insights into performance trends, while key performance indicators (KPIs) and service level agreements (SLAs) ensure service quality and compliance. Furthermore, user experience reports help businesses refine their services based on customer feedback, driving continuous improvement.
ITSM Helpdesk Tool
The IT Service Management (ITSM) Helpdesk Tool streamlines incident and problem management, ensuring quick resolution of technical issues. Change management capabilities facilitate smooth transitions and updates within IT environments. The inclusion of a self-help portal and AI-powered bots enhances user support by providing automated solutions. With a scalable pricing model based on the number of users, organisations can efficiently manage costs while maintaining robust IT support.